Privacy Policy

Effective Date: January 2nd, 2025

 

Introduction

We are committed to safeguarding your personal data and ensuring compliance with Singapore’s Personal Data Protection Act (“PDPA”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in the course of providing our services, while adhering to industry standards.

 

Scope

This Privacy Policy applies to all personal data collected by us through our websites, platforms, and services, whether online or offline, in accordance with applicable laws.

 

Types of Personal Data Collected

We may collect the following types of personal data based on the context and purpose of the interaction:

Website Content Provision: When you browse information and content on our Websites, we may collect:

  • Device and Behavior Information: This includes your IP address, browser type, operating system, and browsing activities.

 

Services Provision and Improvement: Depending on the service you use and your preferences, we may collect:

  • Account Information: Username, passwords, or unique identifiers.
  • Contact Information: Email address, phone number, and mailing address.
  • Payment Information: Credit/debit card details, billing information, or transaction history.
  • Device and Behavior Information: As stated above.
  • Service Operation Information: Logs, usage data, and feedback related to service use.

 

Promotional and Marketing Activities: Based on your preferences, we may collect:

  • Contact Information: Email address and phone number.
  • Device and Behavior Information: Interaction and engagement data.

 

Procurement Activities: To fulfill procurement contracts and related purposes, we may collect:

  • Contact Information: Supplier’s name, email, and phone number.
  • Payment Information: Bank account details and payment transaction details.

 

Request Support: When you contact us for assistance, we may collect:

  • Account Information: If applicable.
  • Contact Information: To respond to inquiries.
  • Device and Behavior Information: Logs and data relevant to the support issue.
  • Service Operation Information: For troubleshooting and resolutions.

 

Legal Obligations Performance: As required by applicable laws and regulations, we may collect personal data including:

  • Identity verification details.
  • Any other information mandated by law.

 

 

Use of Personal Data

Your personal data will be used for the following purposes:

  1. To provide and maintain our services.
  2. To personalize and improve our services based on your preferences.
  3. To engage in promotional and marketing activities with your consent.
  4. To manage procurement processes and contractual obligations.
  5. To provide support and resolve issues.
  6. To comply with legal and regulatory requirements.

 

International Data Transfers

If your personal data is transferred to and stored in locations outside of Singapore, we will ensure that such transfers are in compliance with the PDPA. This includes:

  1. Ensuring that the receiving jurisdiction has a comparable level of data protection.
  2. Implementing appropriate safeguards such as standard contractual clauses (SCCs) or legally binding agreements.
  3. Obtaining your explicit consent where required by law.

 

Disclosure of Personal Data

We may disclose your personal data:

  1. To our service providers and partners for the purposes outlined above.
  2. As required by law or regulatory authorities.
  3. To third parties with your explicit consent.
  4. To legal or governmental authorities if required for compliance, investigation, or legal proceedings.
  5. To international recipients with appropriate safeguards in place.

 

Data Security

We implement robust security measures to protect your personal data against unauthorized access, loss, or misuse. These measures include:

  1. Data encryption both in transit and at rest.
  2. Multi-factor authentication for access controls.
  3. Regular audits and penetration testing.
  4. Employee training and strict internal data handling policies.

 

Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

  1. Legal and compliance data: Retained for 7 years.
  2. Marketing data: Retained for 1 year or until consent is withdrawn.
  3. Support-related data: Retained for the duration of service provision and up to 6 months thereafter.

 

Use of Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. Cookies used may include:

  1. Necessary Cookies: Required for the operation of our websites.
  2. Performance Cookies: Used for analytics and site performance improvements.
  3. Marketing Cookies: Used for tracking and targeted advertising, based on user consent.

 

You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

 

Your Rights

Under the PDPA, you have the following rights:

  1. Access and Correction: Request access to and correction of your personal data. You may contact us to obtain details about the personal data we hold about you.
  2. Withdrawal of Consent: Withdraw consent for the collection, use, or disclosure of your personal data. Note that withdrawal of consent may impact the services we can provide.
  3. Complaints: Lodge a complaint with the Personal Data Protection Commission (“PDPC”) if you believe your rights have been violated.

 

Contact Us

If you have any questions or wish to exercise your rights under this Privacy Policy, please contact us:

Email: [email protected]
Phone: +65 6233 0988
Mailing Address: Rm. A, 5F., No. 89, Songren Rd., Xinyi Dist., Taipei City 110050, Taiwan

 

Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on our website with the effective date updated accordingly. Notifications about significant changes will be sent via email or website notifications where applicable. We encourage you to review this policy periodically to stay informed on how we are protecting your information. Your continued use of our services constitutes acceptance of the updated Privacy Policy.